Terms & Conditions

Shipping Process

At Ron Baker Stamps & Coins we take serious care in packing for delivery, all purchases are packed for your purchase to arrive undamaged and on time. All orders will be shipped in a timely manner. Orders placed with direct deposit will be sent once funds arrive in our account. Orders are processed Monday to Friday ex public holidays. Ron Baker Stamps & Coins will contact you via email or phone if there are any delays known or expected. We also send progress emails, when you receive the email "Shipped" your order is on the way. this email will also have a tracking number for your convenience if available..

Choosing the correct shipping method when placing an order.

In order to prevent delays with your order please choose the correct shipping method when placing an order.

When placing an order for stamps only please choose "Registered Postage For Stamps" shipping method.

When placing an order for coins only please choose "Registered Postage For Coins" shipping method.

When placing an order for combination of stamps, coins or antiques please choose either Australia Post Parcel Post or Express Post shipping method.

Any questions please get in contact with us.

Shipping with Australia Post

Ron Baker Stamps & Coins uses Australia Post for delivering your goods in most occasions.

Australia Post Express Post
Next business day delivery within Australia
Need your parcel to arrive tomorrow? Australia Post Express Post parcel service is a simple and cost-effective next business day delivery service for items that weigh up to 22kg.
Benefits
Guaranteed next business day delivery*
Tracking included

*The national next business day delivery network operates between all capital cities (except Darwin and in Perth CBD only) and some major centres.

Australia Post Parcel Post
Regular parcel delivery within Australia
Australia Post Regular Parcel Post service is cost-effective and reliable, delivering parcels of up to 22kg in 2 or more business days*.
Benefits
Economical domestic delivery

*Within Australian capital cities, may take longer for rural areas.

International Delivery

Australia Post International Air
When time matters and still affordable delivery
Airmail makes it easy to send parcels up to 5kg to virtually anywhere in the world. Cost to this service include a $5.00 tracking fee.
Benefits
• Reliable delivery to more than 190 countries in 10 to 21 business days• - Less expensive than courier services

Pickup from Carrara Markets QLD - Saturday or Sunday.

If you wish to pickup outside our business hours please call on 0418 644 723 or contact us to make arrangements.

Carrara Markets

Pickup from Cnr Manchester Rd & Gooding Dr, Carrara QLD 4211. For Saturday pickups orders must be received by 2pm Friday. For Sunday pickups orders must be received by 2pm Saturday. Pickup at this location is only is available during the business hours below.

Business Hours:
Sat & Sun 8am to 2pm
Closed on Monday to Friday & Xmas Day.

Privacy Policy

Ron Baker Stamps & Coins uses SSL (Secure Sockets Layer) technology to encrypt communications between the user and the web server. Our site is completely secure, not just when you “Sign in”, “Create an account” or “Checkout” every page is protected by SSL. You will see a padlock icon or https:// in the address bar before www.stampsandcoins.com.au, this assures you that all pages are secure. Click on the padlock for information about our DigiCert SSL certificate. Having a SSL Certificate helps to prevent hackers from getting your information from our site. We are committed to keeping your personal information safe. When entering personal information always check the website is using a SSL Certificate before entering any personal information on any site.

At Ron Baker Stamps & Coins we are committed to protecting your privacy. We will only use the information that we collect about you lawfully.
We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service.
We will give you the chance to refuse any marketing email from us.

The type of information we will collect about you includes:
* your name
* address
* phone number
* email address
* Your orders

PLEASE NOTE... We do not keep your credit card details in our databases. All online transactions are done via Afterpay Stripe (credit Card) or direct deposit.
We will never collect sensitive information about you without your explicit consent, nor will we sell or give your personal information to anyone or company in accordance to law.

The information we hold will be accurate and up to date. You can check the information that we hold about you by logging into your account. If you find any inaccuracies you can update or e-mail us and we will delete or correct it promptly.
The personal information which we hold will be held securely in accordance with our internal security policy and the law.
We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.
If you have any questions/comments about privacy, you should contact us.

Payment Methods

Pay Pal, Credit Cards or Direct Deposit

We also accept direct deposits, if paying by direct deposit ensure you include the "Order Number" as the reference during the transaction Direct deposit orders will only be shipped once the funds have cleared. It can take 2 business days or more before funds have cleared unless you bank with NAB. We bank with NAB so if you bank with them too your funds are usually transferred immediately, therefore your order will be shipped within the week order was placed.

Please keep in mind transferring funds from a bank other than NAB may take longer for funds to reach us, which will delay shipping.

Products Details

Images

The images on this site are for illustration purposes and may or may not represent the actual size, however they, in most cases, will represent the actual product. In the "Product Description" it will indicate the approximate size and if the product will be the actual product you will receive. This means what you see is what you get. One of a kind crystals can only be purchases with a quantity of "1", if you want "2" crystals of the same type you will need to choose them both individually. However, some products such as Tumbled Stones and Bracelets can be purchase by the quantity where stock permits.

Product Measurements

The measurements provided on this site are measured in millimetres (mm) or centimetres (cm). The measurements will indicate the maximum dimensions of the object. i.e measurements may be from the average widest point to point. Because images on this site are for illustration purposes, they may or will not represent the actual size, please use measurement provided to grasp the approximate actual size. The weight is measured in grams or kilograms. Measurements are provided as a guide and may contain discrepancies and/or errors. we do our best to make sure we give you approximate measurements to give you an idea of its approximate size.

Returns

At Ron Baker Stamps & Coins we want all our customers to be delighted with their purchase. If for some reason you are not completely satisfied with your purchase please submit a return request by logging into your account. Once logged in find the order you wish to return then click the Return Items link. Requests to return items within 7 days of receipt date.

If requesting a return by email, please send to sales@stampsandcoins.com.au or use contact us form with the following information, however the method above is recommended.

1) Content of e-mail:
Full Name
Order number (found on receipt)
Please explain why you are not satisfied with your purchase?
Details of the item you want to return.

Return Process
Ron Baker Stamps & Coins will then evaluate the reason of your wish to return your purchase. If a valid reason is given within the 7 day time line we will e-mail you back with a reference number and instructions on what to do next. (Do not send any items back to Ron Baker Stamps & Coins without a reference number.) Ron Baker Stamps & Coins will not refund the delivery cost or the delivery cost of returning the item/s purchased.
All returns must be returned in there original condition and packaging, with tags still attached within 7 days of the receipt date, for a full refund of the purchase price.
Once your purchase has been returned to Ron Baker Stamps & Coins (in its original condition with tags still attached if applicable) Ron Baker Stamps & Coins will refund either by store credit or the same method you used to pay. If your payment method incurs fees these fees will be deducted. Note: We do not charge the fees, fees are charged by the merchant provider.
If you have any questions please don’t hesitate to e-mail, phone or write to us at anytime...
e-mail: sales@stampsandcoins.com.au or contact us form.

Currencies

Ron Baker Stamps & Coins accepts payment in Australian Dollars. However you can change the currency to USD, GBP, NZD or Euro.. this can be changed in the top right-hand corner on our website.. Click on the current currency then select the currency you want. Changing currency will help with grasping the value in your currency only, payment will convert to AUD.

How to contact us

Postal Address: PO Box 391 Burleigh Heads, Queensland 4220

Tel: 0478 397 978 If no answer please leave a message if you would like us to call you back.

Contact Us: Use Contact page or email sales@stampsandcoins.com.au

Carrara Markets: Cnr Manchester Rd & Gooding Dr, Carrara QLD 4211 Please do not send mail to this address, please use postal address above.

Business Hours:
Sat & Sun 8am to 2pm
Closed Monday to Friday & Christmas Day

Email: sales@stampsandcoins.com.au

Ron Baker Stamps & Coins

Feb 2024